Frequently Asked Questions
Find answers to common questions about our logistics services, shipping processes, and more.
Most Common Questions
Click on any question to reveal the answer
What shipping methods do you offer?
We offer a comprehensive range of shipping methods to meet your needs:
- Courier Services: Premium delivery within 1-3 days to most European and worldwide destinations
- Air Freight: Cost-effective solution for shipments from 80kg and above
- Road Freight: Partial loads (LTL) and full truckloads (FTL) with a transit time of 1-3 days
- Sea Freight: When price matters more than speed of delivery
- Rail Transport: An efficient option between air and sea freight in terms of transit time
You can choose the best option during the checkout process based on your budget and delivery timeline requirements.
How are shipping costs calculated?
Our shipping costs are calculated based on several factors:
- Package Dimensions: Both weight and volume (dimensional weight)
- Origin and Destination: Distance between pickup and delivery locations
- Shipping Speed: Faster delivery options cost more
- Service Type: Special handling requirements (fragile, hazardous, etc.)
- Fuel Surcharges: Variable based on current fuel prices
- Customs Fees: For international shipments
Still have questions?
If you didn't find the answer you were looking for, our support team is ready to help you. Contact us through any of these methods:
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